Refund policy

We have a 30-day return policy. Return requests must be submitted within 30 days of receiving your item and must meet the eligibility requirements below.

Return eligibility
Outside any mandatory consumer rights that apply to your order, we accept returns only when:

• You received a different product or design from what you ordered.
• You received a different size from the size shown in your order confirmation.
• The product is defective, damaged, or has another fault caused by the product or by Haven Outfit.

If you selected the wrong size when placing your order, the item is not eligible for a return, refund, or exchange. Please check the size guide and your order details before completing your purchase.

To be eligible for an approved return, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@havenouttfit.com. Approved returns must be sent to the return address provided in our approval instructions. Items sent back without first requesting a return will not be accepted.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.

You can contact us with any return questions at support@havenouttfit.com.

Damages and issues
Please inspect your order when it arrives. Contact us immediately if the item is defective or damaged, or if you received the wrong product, design, or size, so we can review the issue and make it right.

Exceptions / non-returnable items
Custom products, including special orders and personalized items, cannot be returned unless the product meets one of the return eligibility conditions above. We also do not accept returns for perishable goods, personal care goods, hazardous materials, flammable liquids, or gases. Please contact us if you have questions about a specific item.

Sale items and gift cards cannot be returned unless required by applicable law.

Exchanges
We do not offer exchanges for customer-selected size or preference changes. If your item meets one of the return eligibility conditions above, contact us so we can review the issue and provide the appropriate solution.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, contact us at support@havenouttfit.com.